Virus Cleanup and Removal
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We have developed a scanning routine based on our long experience of cleaning virus infections and testing of various virus software packages to guarantee that your system is free of viruses. Depending on the number and type of viruses found (once they have been eradicated) the process of fixing the damage to your software begins. Often times, virus infections will leave Windows and installed software damaged and unusable. In many cases, simply reinstalling those packages may repair the application, but if the damage is extensive, a fresh install of Windows and other software may be required.

If a fresh install of Windows is required, the best way to start is through re-formatting the hard drive, completely removing all data files and programs. This would be the only way to assure that additional viruses are not hiding in Outlook Express mail or other places where a standard file scan would miss them.

We understand the importance of saving critical data and files on your system (especially if it is not backed up). Therefore, the next option is to perform a fresh install of Windows into a new folder. This is only possible, however, if there is ample free space on your hard drive. This option is often preferred by our clients since all of your data files, downloads, etc. are retained and left untouched! Once Windows and other applications are reinstalled, all those files will be there waiting right where you left them. The only drawback to performing a fresh install of Windows is that any custom settings (such as networking and email) and all software applications that you use must be reinstalled in order for you to use them, and you must have all of your setup disks (with corresponding licenses and serial numbers), or be prepared to purchase new licenses.

If you suspect that your system is infected please call or email us for assistance and questions.

Tulsa's PC Doctor
(918) 286-3327